From left:: Sonaike Kehinde Tunde, Kappo Rachel Omolola, Roselyn Ulaeto (MD GNI), Mrs. Olusoga, Kappo Suru Viyon at the event. (Source: Inspen Online)
Great Nigeria Insurance Plc (GNI), a pioneer in Nigeria’s insurance industry with over six decades of service, hosted its Annual Retirees Experience Forum on Thursday, December 12, 2024, at the ASSBIFI Event Centre, Alausa Ikeja, Lagos.
The forum, which brought together retirees from both government and private sectors, served as a platform for interaction, feedback, and celebration of GNI’s annuitants.
Engaging Retirees with Purpose
In her welcome address, GNI’s Managing Director, Mrs. Roselyn Ulaeto, emphasized the importance of the forum in fostering a stronger connection between the company and its clients.
“The Retiree’s Forum is one of the ways we plan to keep in touch with you more personally; see you, hear you, and respond to you,” Mrs. Ulaeto said. She described the event as a yearly review to gather feedback and improve services, asking attendees: “Where exactly is the shoe pinching? What are your areas of concern? How can we serve you better?”
Health and Well-Being Take Center Stage
GNI underscored its commitment to retirees’ well-being by providing free medical checkups at the venue, with a team of healthcare professionals on standby. Mrs. Ulaeto stated that empathy and passion for customers are core values of GNI, adding, “We are not just interested in the annuity business only, we are also concerned about you, your health, your aspirations, and your general well-being.”
Celebration and New Entrants
The event featured lively activities, including a dance competition and gift presentations to winners, ensuring a festive atmosphere. Over 50 new annuitants were introduced to the GNI community, which Tony Moore, the event host, described as a testament to the company’s excellence in the annuity business.
Testimonials from Satisfied Annuitants
Retirees lauded GNI’s reliability and dedication to fulfilling its promises.
- Mrs. Mojisola Dada said, “Our pension money comes exactly the time they promised us it will come.”
- Mrs. Felicia Lara Otibo shared, “I do not know of any other insurance company that has this kind of gathering.”
- Mr. Fakeye urged the company to maintain its high standards, remarking, “They are very, very great.”
A Vision for Hassle-Free Annuity
Reassuring the retirees, Mrs. Ulaeto affirmed the company’s commitment to timely payouts. “We will keep retooling and fine-tuning our processes using your feedback to ensure every modicum of stress is eliminated. We are firmly committed to ensuring you are paid on or before the 15th of every month,” she said.
Government Participation and Assurance
The Head of Inspectorate of the Lagos State Pension Commission (LASPEC), Mrs. Eze Olaseni, attended the event and praised GNI for its thoughtful engagement with pensioners. She encouraged annuitants to contribute ideas for improving the State’s pension scheme and reassured them that the current Lagos State administration under Governor Babajide Sanwo-Olu is not owing any pensions.
A Successful Gathering
The forum provided a platform for retirees to reconnect, network, and celebrate shared experiences while reinforcing their trust in GNI. In her closing remarks, Mrs. Bosede Ibesanmi, Head of Retail & Micro Insurance at GNI, expressed gratitude to the attendees for their enthusiastic participation, promising continued excellence in service delivery.
Great Nigeria Insurance Plc has once again reaffirmed its position as a trusted partner for retirees, blending professionalism with empathy to ensure a fulfilling experience for its annuitants.
