AXA Mansard Insurance Plc has received the Outstanding Customer-Centric Insurance Company of the Year award at the Marketing Edge Awards, in recognition of its efforts to improve customer experience and deliver insurance solutions tailored to policyholders’ needs.
The recognition highlights the insurer’s focus on building customer trust, strengthening service delivery and making insurance products more responsive to the expectations of Nigerians.
Speaking on the award, the Chief Executive Officer of AXA Mansard Insurance, Kunle Ahmed, said the recognition reinforced the importance of placing customers at the centre of the company’s operations.
Ahmed explained that customer-centricity extended beyond providing quality service to understanding policyholders’ needs, developing relevant products and ensuring that employees across the organisation embraced a customer-first culture.
“Being customer-centric means more than providing good service. It means understanding our customers, designing solutions that meet their needs, and building a culture where every employee recognises their responsibility to put the customer first,” he said.
He noted that “Customer First” remained one of the company’s core values, guiding its decisions, workplace practices and commitment to protecting customers’ interests.
According to him, the award was encouraging, but the company remained focused on delivering consistent value and sustaining the confidence customers placed in its services.
Ahmed added that AXA Mansard would continue working to make insurance more relevant and accessible by developing products and customer experiences that offer meaningful benefits to Nigerians.
He said putting customers at the heart of business decisions would strengthen the company’s operations and contribute to improved public confidence in the wider insurance industry.
