The Nigerian National Petroleum Company Limited (NNPCL) has launched a major welfare boost for its frontline workers with the rollout of a new health insurance scheme covering more than 7,000 service attendants across the country.
The Attendants’ Health Insurance Scheme, unveiled by NNPC Retail Ltd in partnership with NNPC HMO, is designed to give fuel station attendants access to comprehensive healthcare — a move the company says will strengthen service quality and staff morale.
In a statement, NNPCL’s Chief Corporate Communications Officer, Andy Odeh, described attendants as the company’s “frontline ambassadors,” stressing that their well-being directly shapes customer experience at NNPC stations nationwide.
At the launch event at the NNPC Mega Station in Abuja, the Executive Director of Retail Operations and Mobility, Baba-Shettima Kukawa, who represented the NNPC Retail Managing Director, said the scheme marks a “transformative step” in the company’s push to improve both worker welfare and operational efficiency.
“The well-being of our attendants directly impacts the quality of service our customers receive. This scheme guarantees them access to quality healthcare so they can serve Nigerians better,” Kukawa said.
The initiative forms part of a broader NNPC Retail strategy to strengthen human capital in its retail operations, where service attendants serve as the first point of contact for millions of customers daily.
By enrolling attendants into the NNPC HMO platform, the company aims to reduce absenteeism, boost productivity, and set a new benchmark for employee welfare in the oil and gas retail sector.
According to Kukawa, the new welfare package — called the Attendant Framework — is designed not just to support workers but to elevate customer service standards across all NNPC outlets.
“Our goal is to ensure every customer interaction reflects care, professionalism, and excellence,” he said.
Deputy Director of Information Technology at NNPC HMO, Ademola Adebusuyi, assured attendants that the scheme connects them to a broad network of hospitals nationwide.
“Good health is the foundation of productivity,” he said. “This scheme guarantees access to care whenever and wherever you need it.”
For many attendants, the initiative is a long-awaited morale booster. Speaking on behalf of her colleagues, Abuja Mega Station staff member Dorcas Onyeche praised the management for prioritising their well-being.
She said the new insurance package would empower attendants to deliver better service and contribute more meaningfully to the company’s success.
