Universal Insurance Plc has announced plans to prioritise digital innovation, product diversification and stronger strategic partnerships in 2026 as part of efforts to grow its revenue base and enhance customer experience.
The Managing Director of the company, Dr Japhet Duru, disclosed this during Universal Insurance’s 2026 Annual Thanksgiving and Prayer Service held at its head office in Lagos.
In a statement, Duru said the insurer would focus on strengthening its digital capabilities to improve service delivery, expanding its product offerings to address changing customer needs, and deepening partnerships to drive growth and innovation across its operations.
According to him, the company remains committed to safeguarding the interests of its policyholders while building the operational capacity required to meet future challenges.
Duru urged staff to remain steadfast in upholding the company’s core values, stressing that professionalism, integrity and the prompt settlement of genuine claims would continue to guide its business practices.
“We are excited about the opportunities ahead and remain dedicated to being a trusted partner in protecting what matters most to our clients,” he said.
“As a team, we must continue to deliver unique services with integrity and reliability. Customer satisfaction, achieved through professionalism and the prompt settlement of genuine claims, remains our top priority.”
Reflecting on the company’s performance in 2025, the managing director said Universal Insurance recorded notable milestones, including the expansion of its product portfolio, improvements in digital services and a stronger presence in key markets.
“These achievements underscore our commitment to delivering value to our clients and stakeholders,” he said.
Duru added that the company was not resting on its achievements but had adopted a bold agenda centred on innovation, customer-focused solutions and sustainable growth.
On recapitalisation, he assured stakeholders that all necessary steps were being taken to ensure a successful process, adding that the company would continue to expand its footprint within Nigeria’s insurance sector.
