Universal Insurance Plc has identified digital innovation and product expansion as its key strategic priorities for the 2026 financial year, as the company positions itself for sustained growth and improved customer engagement.
Duru said the insurer plans to deepen its digital capabilities to enhance customer experience while expanding its range of insurance products to meet evolving market needs. He also noted that the company will strengthen strategic partnerships as part of efforts to drive innovation across its operations.
In December, Universal Insurance Plc received a “Bbb-” long-term credit rating from Agusto & Co., a development Duru attributed to improved profitability, a low loss ratio and the effective deployment of digital initiatives.
“We are excited about the opportunities ahead and remain committed to being a trusted partner in protecting what matters most to our clients,” the chief executive said.
Beyond digital growth, the company said it will continue to strengthen its operational capacity. Duru urged employees to remain aligned with the firm’s core values, stressing the importance of professionalism, integrity and reliability in service delivery.
“Professionalism and the prompt settlement of genuine claims remain our top priority,” he added.
Reflecting on the 2025 financial year, Duru said the company recorded notable progress, including the expansion of its product portfolio and increased presence in key markets. He also confirmed that efforts toward recapitalisation are ongoing, expressing confidence that the process will be successfully concluded as the company continues to broaden its footprint in the insurance sector.
