Coronation Insurance Plc has been named the winner of the “Best Customer Care Awards 2026 – Insurance & Risk Management” at the 15th edition of the West Africa Innovation Awards, which held on Thursday, May 7, 2026, at the WaterCress Events Centre, Ikeja, Lagos.
This recognition highlights Coronation Insurance Plc’s continued commitment to delivering exceptional customer experience, driven by a strong focus on responsiveness, reliability, and customer-centric innovation. The award affirms the company’s efforts in redefining service standards within Nigeria’s insurance and risk management industry.
The West Africa Innovation Awards is a respected platform that celebrates excellence, creativity, and innovation among brands and professionals across Nigeria and the wider West African region. The event brought together leading voices from government, the marketing communications industry, and the broader business community, serving as a benchmark for outstanding performance and impact.
Speaking on the recognition, the Managing Director of Coronation Insurance Plc, Olamide Olajolo, noted that the award reflects the company’s deliberate investment in building a customer-first culture. He emphasized that Coronation Insurance remains committed to continuously improving service delivery while leveraging technology and data-driven insights to meet evolving customer needs.
“At Coronation Insurance, our customers are at the heart of everything we do. This award is a testament to the dedication of our team and our unwavering focus on providing timely, reliable, and meaningful support to our customers,” he said.
Also commenting, the Head of HNI & Partnerships of Coronation Life Assurance Limited, Kehinde Grillo, stated that the recognition reinforces the brand’s promise of putting customers first at every touchpoint. He noted that the company’s approach goes beyond service delivery to building trust, strengthening relationships, and creating meaningful experiences for customers.
“This recognition reflects the intentional work we’ve done to ensure that every interaction with our brand delivers value and builds confidence. We will continue to strengthen our engagement channels and drive initiatives that keep our customers at the center of everything we do,” he added.
Coronation Insurance Plc continues to strengthen its position as a trusted provider of innovative risk protection solutions, delivering value through service excellence and a deep understanding of customer needs.
